Contents
1About Serv YU
Serv YU is an online marketplace that connects people planning events (“clients”) with businesses that provide event services (“providers”) in South Africa. Serv YU is a trading name of Serv U (Pty) Ltd, operated by Simphiwe Busakwe. By using Serv YU, you agree to these Terms.
2Your account
You must give accurate information and keep your login secure. You must be 18 or older to transact. One account can act as both a client and a provider. We verify email addresses, and we may check business registration details for provider accounts.
3Our role — we're the marketplace, not the provider
Serv YU provides the platform where clients and providers find each other and transact. The actual service (the DJ set, the catering, the security team, the marquee) is supplied by the provider, not by Serv YU. The contract for the service is between the client and the provider. Serv YU is not a party to that contract and does not guarantee any provider's work.
4Bookings & the 10% fee
- Providers set their own prices. Serv YU does not set or cap them.
- A client sends a booking request; the provider approves it; the client then pays.
- Serv YU charges providers a flat 10% commission on the value of each completed, paid booking. There are no listing fees, subscriptions or other charges.
- All features of the platform are free to use for both clients and providers.
5Payments
Payments are processed by a third-party, PCI-compliant payment provider. Serv YU never stores your full card details. Money is taken by card once a provider approves a booking. Payouts to providers (less the 10% commission) are made through the payment provider according to its settlement terms.
6Provider obligations
- Offer services you are able and legally permitted to deliver.
- Keep your listings, prices and availability accurate and up to date.
- Honour approved bookings and communicate promptly with clients.
- Hold any licences, insurance or permits your service requires by law.
- You may not book your own services.
7Client obligations
- Give accurate event details (date, time, location, requirements).
- Pay for approved bookings through the platform.
- Treat providers fairly and leave honest reviews.
8Cancellations & refunds
Cancellation and refund terms may vary by provider and booking. Where money has been paid, refunds are handled through the payment provider. Your rights under the Consumer Protection Act still apply.
9Reviews
Only clients who have booked may review a provider. Reviews must be honest and lawful. We may remove content that is fraudulent, defamatory, or violates these Terms.
10Liability
Serv YU provides the platform “as is” and does its best to keep it accurate and available, but does not guarantee any provider's performance, quality or availability. To the extent allowed by law, Serv YU is not liable for losses arising from a service booked between a client and a provider. Nothing in these Terms limits rights that cannot be excluded under South African law.
11Privacy (POPIA)
What we collect
- Account details — name, email, phone, and your area/location.
- Provider details — business name, registration number, services, pricing, coverage and availability.
- Booking details — the services, dates, times and amounts you transact.
- Location — your area, and (only if you allow it) your device location for “near me” search.
How we use it
To run the marketplace: to match clients and providers, process bookings and payments, show reviews, and improve the service. We do not sell your personal information.
Who we share it with
Only what's needed to deliver the service: the other party to a booking (so the job can happen), our secure payment provider, and our hosting/database provider (Google Firebase). Providers of a booking see the client details necessary to fulfil it.
Your rights
Under POPIA you may ask to see, correct or delete your personal information, and object to certain processing. Contact us to make a request. We keep information only as long as needed to run the service and meet legal obligations.
12Contact
Questions about these Terms or your data? Contact Serv YU at hello@servyu.co.za.